Confidentiality and Privacy Policy

Policies Relating to the Website

Welcome to the Website. By visiting the Website and/or placing an order via the Website, you agree to be bound by the following policies, terms and conditions:

  1. Confidentiality and Privacy Policy

    Delom Services maintains a very strict policy in terms of privacy protection. Delom Services guarantees that your personal information will never be disclosed to any third party; with the exception of your credit card company (during the transaction authorisation process) or in the event where required by law.

    Delom Services is committed to ensuring the security of the data it collects and to taking appropriate measures to ensure protection against loss, fraud and unwanted use of said data.

  2. Security

    All transactions on the Website are processed via a secure server equipped with 128-bit SSL (Secure Sockets Layer) technology to prevent unauthorised access to data during the transfer process between your computer and the server. The presence of a “yellow lock” icon in the status bar at the bottom of your browser (on transaction pages) ensures and confirms the security of the page as well as the data transfer process.

    Site visitors may rest assured that Delom Services has taken all necessary measures to ensure adherence to the highest Internet security standards in order to prevent unauthorised third-party access to data throughout the online ordering process.

  3. Accuracy of Information

    Delom Services takes all necessary measures to ensure that the information on its Website is accurate. However, it is possible that certain mistakes, display errors, inaccuracies, omissions and other types of errors may appear on occasion.

    Product photos appearing on the site may differ slightly from actual products due to differences in colour representations generated by computer monitors. Product photos are provided as indications only.

    Delom Services may not be held responsible for inaccurate or incomplete information found on the site.

    Delom Services does not guarantee the availability of products and/or services presented on the Website, whether upon order or after an order has been placed. Delom Services may cancel an order at any time or limit the availability of products and services purchased and/or for sale at its own discretion.

  4. Prices Listed on the Site

    As a courtesy, prices on the site are listed in several currencies. The prices indicated in currencies other than the Canadian dollar are provided as indications only and do not reflect up-to-date exchange rates, which vary constantly. Please note that all orders are invoiced in Canadian dollars. If you reside in a country other than Canada, an exchange rate towards the local currency of that country will be applied automatically by your credit card company.

    Québec residents must add GST and QST to the prices listed on the site while all other Canadian residents must add GST to the prices indicated on the site. People residing outside of Canada are not required to add any taxes to the prices listed on the site.

    Prices displayed on the site are subject to change without notice.

  5. Payment

    When placing an order, you agree to pay the total amount of your order (price of products, shipping costs and applicable taxes) as indicated on the site at the time of the order. You also agree to honour your contract with your financial institution (credit card issuer).

  6. Delivery

    Shipping costs are assumed entirely by the purchasing party. The purchaser is also responsible for any and all customs charges applicable on deliveries outside of Canada.

    All shipments are made via Canada Post and must be delivered to a postal address (street address); post office boxes are not accepted.

    Depending on product availability, an order will be prepared for delivery in less than 5 working days. Delom Services will not be held responsible for delivery delays caused by the shipping supplier (Canada Post).

  7. Warrantee and Refund

    If you are not 100% satisfied with the product we delivered, we will refund the purchase price of the product if the request is made 10 days of less after the delivery. Shipping fees are assumed entirely by the purchasing party including the fees to return the product to Delom Services.


  8. Limited Liability

    In all cases, the height of Delom Services’s liability resulting from the purchase and/or use of its products and/or services is limited to a refund of the purchase price.

  9. Intellectual Property and Authorised Use of the Site

    The Website is made available for personal use and legal purposes only.

    All content on the Website (text, logos, buttons, images, photos, icons, videos, audio clips, software, applications) are the exclusive property of Delom Services, its suppliers and other entities from which Delom Services has obtained appropriate usage rights. All content is protected by Canadian and international copyright and intellectual property laws. As such, reproduction, in whole or in part, is strictly forbidden without expressed written consent from Delom Services.

  10. External Websites

    As a complement to the information included on its site, Delom Services may provide links to other Websites. These sites are completely independent and are not associated with Delom Services in any way. As such, Delom Services may not be held responsible for other sites, their activities or their policies. If you choose to visit these sites and/or conduct business with the owners of said sites, you do so at your own risk. Delom Services may not be held liable for any disputes resulting from the use of external sites.

  11. Changes to Existing Policies

    Delom Services may, at any time and at its own discretion, make changes to these policies without notice. These policies may not be modified by anyone other than Delom Services.

  12. Applicable Laws and Dispute Resolution

    These policies are governed by the laws in the Province of Québec, Canada, and by the applicable federal laws in Canada. Any disputes between the user and Delom Services will be submitted before competent Québec jurisdiction, in the district of Longueuil, Québec, Canada. All competencies provided and decisions rendered by the courts in matters relating to dispute resolution are exclusive and final.